Refund Policy

Last updated: February 28, 2026

1. Overview

At IPTV Canada, we are committed to providing a premium streaming experience. This refund policy outlines the circumstances under which refunds may be issued for our IPTV subscription services. By subscribing to our service, you agree to the terms described in this policy.

2. Trial Period

New subscribers are encouraged to test the service thoroughly during the first 24 hours after activation. If the service does not meet your expectations during this initial period, you may request a full refund by contacting our support team. This trial period applies to first-time subscribers only.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• The service is completely non-functional and our technical support team is unable to resolve the issue within 48 hours of your initial report.
• Your account was charged in error or you were billed for a subscription you did not authorize.
• The request is made within 24 hours of the initial purchase or renewal for first-time subscribers.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The refund request is made after the 24-hour trial period for first-time subscribers.
• Service issues are caused by your internet connection, device compatibility, or third-party software.
• Your account has been suspended or terminated due to violations of our Terms of Service.
• You have previously received a refund for a prior subscription period.
• Partial-month or partial-period refunds for mid-cycle cancellations.

5. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team via WhatsApp at +1 (601) 440-0414 or email at support@iptvcanada.ca.
• Provide your account details, including the email address associated with your subscription.
• Describe the reason for your refund request with as much detail as possible.
• Allow up to 48 hours for our team to review your request and respond.

6. Refund Processing

Approved refunds will be processed using the original payment method. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your payment provider. IPTV Canada reserves the right to issue refunds as account credits in certain circumstances.

7. Subscription Cancellation

You may cancel your subscription at any time by contacting our support team. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until that date. No refunds are provided for the remaining unused portion of the current billing cycle.

8. Chargebacks

We encourage you to contact our support team before initiating a chargeback with your bank or payment provider. Filing a chargeback without first contacting us may result in permanent suspension of your account. We are committed to resolving disputes fairly and promptly.

9. Changes to This Policy

IPTV Canada reserves the right to update this refund policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our service after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this refund policy or need assistance, please contact us at support@iptvcanada.ca, via WhatsApp at +1 (601) 440-0414, or through our contact page.